Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • The Help Center section integrated into our Site Control Panel offers a collection of help articles and regularly asked questions. Aimed at fixing any common issue that you may have, they are written by our support team of skilled technicians.

  • Top quality support service
  • Instructional Video Clips

  • For people who would like to discover how to tackle a frequently encountered problem by watching a video tutorial, we have added a selection of video tutorials to our Site Control Panel. All the videos are brief and easy to understand. They offer visual demonstrations of different website administration tasks.

  • Intuitive help center
  • A One–Hour Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a 24–7–365 client support service with a one–hour ticket response time guarantee. Our team of qualified tech support engineers will be available to you to attend to all the enquiries that you might possibly have. During non–busy times, a reply will be offered in even less than twenty minutes.