Technical Support Channels
A 60–Minute Ticket Response Guarantee
We provide a one–hour response warranty for any support ticket or e–mail that you submit to the support team. We’ll swiftly reply to all typical questions and forward the issue to our administrators in case any further assistance is required. If you make use of our Managed Services package, we’ll perform any of the included server administration services at a time that has been agreed upon beforehand.
A Topflight Support Service
- We will be available to you twenty–four–seven to respond to any questions that you may have with regard to our Site Control Panel and any of the apps that we have pre–installed for you on the dedicated server. In case you also need help tackling server management tasks, have a glance at our Managed Services package, which includes backup hard drive storage space, weekly Operating System updates, server monitoring and restarting procedures, as well as software installation and troubleshooting services.
A User–Friendly Help Section
Every dedicated server includes our free–of–charge Site Control Panel, which sports a circumstantial knowledgebase and a collection of step–by–step video tutorials. Whenever you need help while working with the Site Control Panel, just click the Videos or Help buttons located in the upper right corner.