A 99.9% Server Uptime
Our shared web hosting system is based on a secure, high–end hardware configuration and a strongly customized version of Linux. Thus, irrespective of what your site is, or how many visitors you’ve got, or even if there is a denial–of–service assault, our web hosting servers will remain up and your web sites will remain online.
All our shared web hosting plans offer a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, our uptime guarantee stays the same.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we’ve also built our own internal network in each one of our datacenters. Everything is based on top–drawer hardware built by Juniper. Also, on each and every router, we’ve put a firewall with an intricate algorithm to successfully sift out all fishy requests.
Because of this, in each of our datacenter facilities – in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center and in our AU data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all hosting services in every datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done everything to lower all possible risks with our cloud hosting packages and while our company provides top–notch client support, there are situations when the client is just not satisfied with what we are offering. Or he has to switch to a more robust hosting service, such as a VPS server or a dedicated server.
That is why we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not completely pleased, we will give you your money back.
24/7 Technical Support
In case you own a web hosting company, your support engineers are of fundamental importance. This is exactly why we have mindfully picked a highly practiced group of technical support engineers, each with lots of years of experience behind his back. Thanks to them, we offer 24x7 support with all our web hosting packages.
And not just that, our company offers a 1–hour response time guarantee. All help requests are responded to in less than 1 hour and our average support ticket response time is just twenty minutes!