You'll find a lot of shared web hosting suppliers on the market, still the majority of them are resellers that have limited resources, especially in terms of support. A good way to distinguish them is the option to reach the company by phone. The type of support that you will have via this particular way of communication varies depending on the supplier - several of them provide professional phone support, while others offer general and customer support only because some matters are more time-consuming and it is much easier to be resolved with a trouble ticket, particularly if the situation has to be escalated. Still, it is good to find that you can always get in touch with your hosting provider because there're various small-scale matters which can be taken care of efficiently and timely through a telephone call, not mentioning that you are able to get more information regarding the services even before you become a client.
Phone Support in Shared Web Hosting
We believe that being able to talk with a live consultant is rather important, so we have 3 support lines all around the world (UK, USA and Australia) and you'll be able to get in touch with us over the phone for 14 hours every day. If you consider buying one of our shared web hosting, for example, you'll be able to call us and find more about our services prior to ordering in order to ensure that we cover all of the system requirements for your sites. After your purchase, you can contact us about all the sales or billing difficulties you may have, or get any type of general or basic technical information that you need. We've tried to find the balance between telephone and ticket support, so for solely technical issues you'll have to use the ticketing system, which will make it easier to track the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we supply feature live phone support for 14 hours daily. If you hesitate which package is suitable for your sites, you would like to learn more about the plan's features or you'd like to have any other kind of info about our solutions, you'll be able to call any of the local numbers which we have in the United States, the United Kingdom and Australia and our customer support representatives will help you. In case you currently own an account, you can get in touch with us about sales and general issues, although we are usually able to assist with many tech issues as well. For strictly tech problems you will have to employ our integrated ticketing system where the correspondence between you and our technical support crew will be in 1 place, which is the best option if the issue requires more time to be solved or it needs to be escalated to our system administrators.