If you ever have any queries concerning the hosting service in general or you encounter a problem with your sites, you’ll need to touch base with the web hosting provider’s tech support team. It may not make any difference how soon they will answer if you’ve got a query of a general nature, but a problem like a bungled app update, for instance, may result in your website becoming broken or unavailable on the Internet. And the longer you have to wait for the support team to get back to you, the longer the site will be inoperative. If you offer goods or services online, any outage will influence your website in an adverse way and you may lose existing or potential customers. Lots of hosting providers, predominantly resellers, reply to emails and trouble tickets within twenty four hours, but in the digital age that’s way too long, as customers will scarcely ever revisit a website that is not functioning correctly over a lengthy time interval.
One-Hour Response Guarantee in Shared Web Hosting
Our shared web hosting
come with a 60-minute reply time guarantee, which means that irrespective of what inquiry or complication you may have, we’ll always be there to help you. The fact is, it seldom takes more than half an hour to get a problem fixed or a question answered, and this is valid for both pre-sales and technical matters. Our client care staff reps will be at your service 24-7, even on holidays and weekends, which goes to say that you’ll always get quick support. We know how invaluable time can be, so by the time we reply to your trouble ticket or email, we’ll have explored the issue and, if we haven’t found a solution, we’ll supply you with more details about what you have to do on your end – when the situation necessitates it. With our support service, you can rest assured that there will be somebody to help you out instantaneously, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Our help desk support team reps will be at your disposal at all times and they’ll respond to any trouble ticket that you open via your web hosting Control Panel within less than 60 minutes. The ticket response time is guaranteed no matter if you’ve got a general query about your semi-dedicated server
or you run into a certain difficulty and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we’ll be there to help you, as we are available 24-7 to deal with any billing, technical or general issue. If you get in touch with us about anything that’s within our capabilities, we’ll resolve it before we respond, which suggests that you will not have to wait for hours or even days while the problem persists. In case there’s something that you need to do on your end, we will provide you with the required information – what possible solutions to try, what actions to take, etc.