If your web hosting service provider offers live chat support, you are able to talk to a representative in real-time and learn useful info or get an issue resolved timely. The advantage of using chat rather than calling to talk to a live person is that you'll need just a computer with Internet access, which means that you won't pay any rates in the event that you're in another state or country. What's more, it'll be easier to copy and paste data for example domains, usernames or error messages i.e. details that are sometimes hard to provide to the other party over the phone. The real-time chat is also a much faster option to contact your website hosting company's support crew as compared to using a ticketing system. What's more, in case some trouble needs a little more time to be taken care of, you are able to do something else while you wait for guidance on the live chat, so that you won't waste time - something that is impossible if you're on the telephone.