If your web hosting service provider offers live chat support, you are able to talk to a representative in real-time and learn useful info or get an issue resolved timely. The advantage of using chat rather than calling to talk to a live person is that you'll need just a computer with Internet access, which means that you won't pay any rates in the event that you're in another state or country. What's more, it'll be easier to copy and paste data for example domains, usernames or error messages i.e. details that are sometimes hard to provide to the other party over the phone. The real-time chat is also a much faster option to contact your website hosting company's support crew as compared to using a ticketing system. What's more, in case some trouble needs a little more time to be taken care of, you are able to do something else while you wait for guidance on the live chat, so that you won't waste time - something that is impossible if you're on the telephone.
Live Chat Support in Shared Web Hosting
As we consider the fact that a number of problems can be resolved if you speak to a live person, we offer a live chat service for all our prospective and current customers. Our chat is available every day and our customer care agents will help you with a variety of questions and issues. If you aren't our customer yet, you're able to find out more about our shared web hosting plans and the website hosting platform in general so as to be certain that your sites will operate efficiently on our servers. In case you already have an account and you have some questions or you encounter any kind of problems with any of our solutions, you'll be able to get in touch with us through our live chat and we will supply you with the necessary info or help you troubleshoot the issue. You'll have to open a support ticket for specific troubles that require more time or the assistance of a system administrator, still for a lot of common troubles you can get help right away.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is designed for all of our future and current customers. In case you're looking for a new hosting account, you will be able to chat in real time to one of our agents and obtain more info about our semi-dedicated servers in order to pick the perfect plan for your websites. If you already own an account with us, we will be able to assist you in a very timely manner with general, billing and 1st level techmatters. Although in some instances you will have to open a support ticket since there are issues that cannot be resolved through a live chat, we will be able to help you with numerous basic jobs, such as setting up an e-mail account in an email client or forwarding one domain name to another. As a result, you will get quick assistance and you'll save a lot of time.