In case you have ordered a hosting plan and you have some enquiries in regards to a specific feature/function, or if you have bumped into a certain predicament and you require assistance, you should be able to contact the respective customer service staff. All hosting companies use a ticketing system regardless of whether they provide other methods of contacting them along with it or not, because the easiest way to tackle a problem most often is to post a ticket. This model of communication makes the responses sent by both sides simple to track and allows the help desk support team members to escalate the issue if, for example, a system administrator should intervene. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you’ll need to have no less than 2 different accounts to get in touch with the technical support team and to actually manage the hosting space. Incessantly switching between the accounts can often be a bore, not to mention the fact that it requires quite a lot of time for the majority of web hosting companies to respond to the ticket requests themselves.
Integrated Ticketing System in Shared Web Hosting
In contrast with what you may find with many other hosting providers, the ticketing system that we are using with our shared web hosting is an indivisible part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not need to remember several logon credentials, since you’ll be able to manage both your tickets and the web hosting account itself from one single place. So, in case you’ve got an enquiry or confront a complication, you can contact our customer service team representatives right away. Our system offers a clever search option. This implies that even in case you’ve submitted a large number of tickets over the years, you will be able to track down the one that you want without any difficulties. Furthermore, you can check knowledge base recommendations for tackling common problems.
Integrated Ticketing System in Semi-dedicated Servers
In case you have opened a semi-dedicated server account with us and you’d like to touch base with our customer care team members, you will be able to submit a ticket directly from your Hepsia Control Panel instead of using a completely different tech support platform as you’ll need to do with the vast majority of web hosting providers on the marketplace. Our integrated trouble ticket system will permit you to open a new ticket easily and to search through older tickets using an intelligent search box. Plus, you will be able to read the applicable knowledgebase articles that our system will present to you in accordance with the category that you select for your new ticket. You can perform all of these things without logging out of your Control Panel at any moment, which implies that in case you confront any predicament or have an enquiry, you can get in touch with our support engineers and solve the specific issue in less than 60 minutes through one platform.