Even though the hosting service offered by the different companies is practically the same, every provider has got a customized platform with its own tweaks and different ways to carry out certain operations. This is why, an immense knowledge base will be extremely useful both for persons with zero experience and for technically proficient users who will at some point learn how certain operations are done, but will lose valuable time in the process. The objective of such a knowledge base is to help make the hosting service quick and simple to use, saving users lots of time and effort. The consequence is more satisfied clients, as they can easily find the information they’re looking for, and a lot less work for the client service team members, because usually the majority of the enquiries and problems that clients have are already described in the knowledge base. If the articles are written well and cover more topics, you’ll be able to discover more not only about your account, but also about the hosting service in general.
Extensive Online Documentation in Shared Web Hosting
Our shared web hosting packages include an in-depth knowledge base where you can find info on all the obstacles that you might possibly experience and their resolutions. You can read how to create and manage an electronic mailing list, how to use an .htaccess config file, or how to continue if the settings of your mail client are correct, but nonetheless you’re unable to send emails, for instance. We have done our utmost best to be as exhaustive as possible and to cover all possible options in order to save you time and energy and to present you with different solutions for each and every problem. The knowledge base includes informative articles as well – both generic ones about the web hosting service as a whole, and more specific ones, which will help you get familiar with the functions and features of the Hepsia Control Panel. You can find relevant articles about particular functions and features in every section of the Control Panel, whilst if you want to browse the full article archive, you should go to the all-encompassing Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our company’s semi-dedicated servers come with an extensive article archive where you can find any info that you might require about our web hosting services or about the Hepsia hosting Control Panel that we’re using. We’ve prepared it based on the feedback that we’ve assembled from our customers through the years and, as a consequence, our articles cover particular issues that you could chance upon and offer the fastest means of correcting them, for example receiving a 500 Internal Server Error message or not being able to send email messages from your desktop computer even though you have the correct settings. The articles are available in each and every section of the Control Panel and you can access them at any moment. They can help you extend your knowledge not only about our platform, but also about the web hosting field as a whole, as they offer in-depth instructions and general information such as what file permissions or cron jobs are.