The support that you will get from your shared web hosting company is very important, regardless if you have pre-sales questions and you're not a customer yet, or you've got a technical trouble with a current account. Prompt and accurate information about a question or a problem will save you lots of time and efforts, not mentioning that this can often be a sign that you're ordering from an actual website hosting provider not from a reseller. When you obtain a hosting account via a company that does not own its servers and it can't access them directly, it is almost certain that you'll wait for a few days to get a reply to any query, thus your sites may remain offline for quite a while. In comparison, a company which provides numerous means of communication and has a technical support team available any time can assist you right away and help you decrease or totally avoid any downtime and potential losses.
24/7 Customer Support in Shared Web Hosting
The customer and tech support services for our shared web hosting plans are twenty-four-seven, thus you can forget all about waiting for several days so as to get assistance. In case you aren't our client yet, you can phone us, chat with an agent or send an e-mail. If you do have an account, you are able to open a support ticket in addition to the other three methods of contact. You can select the best way to contact us based on what your location is or what kind of device you're using. We're able to assist you for more or less any webhosting-related question that you may have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even in this situation the maximum response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you choose, you'll be able to take advantage of our 24/7 tech support services even on official holidays. All your sites will be available all the time and so will we. With a number of communication options, you'll be able to choose the most convenient way to contact us and find out about our solutions in case you do not have an account yet, or request support in case you're already among our customers. You'll be able to phone us, start a chat with a live consultant, send an e-mail message or open a support ticket from the Help section of your Hepsia hosting Control Panel. The previous two options have a one-hour response time warranty, although it rarely takes more than 20 mins to get assistance whatever the complexity of the issue. Using our customer and tech support services, we'll be available for you every time you need us, not several days after that.
24/7 Customer Support in VPS Servers
Using our VPS servers, you will not need to wait for more than one hour so as to get help for any type of situation that you could have with the server or the software that comes pre-installed with it. We guarantee this short reply time for all tickets that you open via your billing Control Panel or e-mail messages that you send to our technical support team. We have local telephone numbers in a couple of countries globally as well as a live chat service where we will help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 using the various ways of communication, so regardless what your question or problem is, there's always somebody to assist you promptly. In case you need assistance with third-party software, which you cannot deploy or which gives you problems, you'll be able to reap the benefits of the Managed Services upgrade package that we supply for all our VPS plans.
24/7 Customer Support in Dedicated Servers
With a one-hour max answer time warranty, you will get lightning-fast support when you order a dedicated server through our company. Our customer and technical support teams are available 24/7/365, therefore every time you open a ticket via your billing account or you send an email message about any problem with the server or the pre-installed software on it whatever the time of the day, you'll have an answer within the hour, even during holidays. Our ticketing system is the more suitable option when the matter in question requires longer time to be resolved or in case it has to be sent to our admins, since it's easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you'll be able to phone us or talk to a live agent through our chat service. If you include the Managed Services upgrade to the server plan, our admins will also support you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 as well.